F.A.Q.

General questions about the agency and starting a journey.

1. What is Monumental Travels?

Monumental Travels is a premier all-in-one travel provider specializing in custom tours, tailored services, and corporate travel solutions in Portugal.

2. How do I book a service with Monumental Travels?

You can explore our services online and submit an inquiry through the relevant page, or contact us directly via email or phone.

3. Do you offer multi-day tours?

Yes, we provide multi-day tours that include accommodation, guided experiences, and personalized itineraries.

4. What makes Monumental Travels unique?

We prioritize cultural immersion, sustainability, and personalized attention to create meaningful travel experiences.

5. Do you provide tours in languages other than English?

Yes, we have dedicated guides who specializea variety of languages, including Portuguese, Spanish, French, Czech, Danish, German, Hebrew, Hungarian, Romanian, Japanese, Mandarin, Dutch, Turkish and Russian.

6. What is your cancellation policy?

Our cancellation policy varies by service. Please check the terms for your booking or contact us for details.

7. Are your guides certified?

Yes, all our tour guides are nationally certified and experts in their fields.

Contact Us FAQs

1. What is the best way to contact Monumental Travels?

You can reach us via email, phone, or our contact form. For urgent matters, WhatsApp is also available.

2. How quickly do you respond to inquiries?

We strive to respond within 24 hours on business days.

3. Do you provide support outside office hours?

Yes, we have a 24/7 emergency support line for our clients.

4. Can I request a callback?

Yes, simply fill out the contact form with your preferred time, and we’ll call you.

Agency Partnerships FAQs

1. Do you offer pre-designed itineraries for travel agencies?

Yes, we provide customizable itineraries that agencies can brand and resell.

2. Can we white-label your services under our brand?

Absolutely! We specialize in seamless white-label solutions.

3. How do we access your itineraries and pricing?

Once partnered, you’ll receive exclusive access to our offerings and pricing details.

MICE Services FAQs

1. Can you arrange transportation for conference attendees?

Yes, we provide transportation logistics for events, from bicycles to luxury vehicles.

2. Do you offer AV equipment for conferences?

We can arrange for AV setups, including projectors, microphones, and sound systems.

3. How large of a group can you accommodate for incentive travel?

We are ready to manage groups of up to 500 attendees. However, depending on your needs and with more preparation, we are able to accommodate as many as needed.

4. Can you assist with hybrid events (in-person and virtual)?

Yes, we offer solutions for hybrid events, including live-streaming options.

Personal Concierge FAQs

1. What types of assistance does the concierge provide?

Our concierge services cover on-the-ground support for all your needs.

2. Is the concierge service available 24/7?

Yes, our team is available around the clock to assist you.

3. Can the concierge help with restaurant or event reservations?

Absolutely! That’s the least they could do. Our concierge can book exclusive experiences for you.

Tailored Services FAQs

1. What types of relocation services do you provide?

We have a dedicated department to assist with visas, housing, schooling, and cultural orientation for seamless transitions.

2. Can you help with weddings in remote locations?

Yes, we source venues and coordinate vendors anywhere in Portugal, including castles and palaces.

3. What does the property assistance package include?

It includes property viewings, legal guidance, and relocation support to make settling in Portugal stress-free.

4. Are these services available outside Portugal?

Currently, our services are focused exclusively on Portugal.

Custom Tours FAQs

1. Can I choose the destinations I visit?

Absolutely! Our custom tours are designed around your preferences.

2. How far in advance should I book a custom tour?

We recommend booking at least 4 weeks in advance to ensure availability and proper planning.

3. Do you offer private transportation for custom tours?

Yes, all custom tours include private, comfortable transportation.

4. Are meals included in custom tours?

Meals can be included upon request. We’ll work with you to match your dietary preferences.